Refund Policy

Last updated: 7 June 2026

1. Overview

At IMEI Check Pro, we are committed to providing high-quality IMEI verification services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Please read this policy carefully before making a purchase. By using our Service, you agree to this Refund Policy.

2. Eligible Refunds

We will issue refunds in the following circumstances:

2.1 Service Failure

If our service fails to complete a verification due to a technical error on our part, you will receive a full refund.

2.2 Duplicate Charges

If you are charged multiple times for the same service, we will refund all duplicate charges.

2.3 Incorrect Service

If you receive a different service than what you purchased due to our error, you will receive a full refund or the correct service at no additional charge.

2.4 Unauthorized Transaction

If you can prove that a transaction was made without your authorization, we will issue a full refund after investigation.

3. Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

3.1 Successful Verification

If the verification service completes successfully and provides accurate results, no refund will be issued, regardless of whether the results meet your expectations.

3.2 User Error

Refunds will not be issued for errors made by the user, including but not limited to:

  • Entering an incorrect IMEI number
  • Selecting the wrong service type
  • Accidental purchases
  • Change of mind after purchase

3.3 Invalid IMEI

If you submit an invalid or non-existent IMEI number, no refund will be issued. It is your responsibility to verify the IMEI number before submission.

3.4 Time Limit Exceeded

Refund requests must be submitted within 30 days of the original transaction. Requests submitted after this period will not be considered.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Log in to your account on our website
  2. Navigate to your order history
  3. Select the order for which you want a refund
  4. Click "Request Refund" and provide a detailed reason
  5. Submit your request

Alternatively, you can contact our support team directly at [email protected] with your order number and reason for refund.

4.2 Required Information

When requesting a refund, please provide:

  • Order number or transaction ID
  • Date of purchase
  • Reason for refund request
  • Any relevant screenshots or evidence

4.3 Processing Time

Refund requests are typically reviewed within 2-5 business days. Once approved, refunds will be processed to your original payment method within 5-10 business days, depending on your payment provider.

5. Refund Methods

Refunds will be issued using the same payment method used for the original transaction:

  • Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days
  • PayPal: Refunds will be credited to your PayPal account
  • Bank Transfer: Refunds will be processed to the original bank account
  • Cryptocurrency: Refunds will be sent to the original wallet address

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

6. Partial Refunds

In some cases, we may issue partial refunds. For example, if you purchased a bulk package but only some verifications failed, we will refund only the failed verifications. Partial refunds are calculated based on the per-unit price of the service.

7. Chargebacks

If you initiate a chargeback with your bank or payment provider instead of contacting us first, we reserve the right to:

  • Suspend or terminate your account
  • Dispute the chargeback with evidence of service delivery
  • Refuse future service to you

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback.

8. Disputes

If you are not satisfied with our refund decision, you may contact us to discuss your case further. We will review all disputes fairly and make a final determination based on the circumstances and evidence provided.

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: [email protected]
Subject: Refund Request - [Your Order Number]
Website: Contact Us